How to refund a purchase on the Play Store

How to refund a purchase on the Play Store

Sometimes a purchase made on the Play Market may not meet expectations and disappoint. If this occurs, it can and should be canceled. There are several ways to do this, which will be described in detail in this article.

Cancel a purchase in the Play Store

Google Play Market offers several ways that will allow you to refund your purchase without spending a great deal of time. Depending on your preference, you can use Windows or Android.

It is important: The refund of purchases by all the methods presented, except contacting the application developer, is made within a maximum period of 48 hours after payment.

Read also: How to use Google Play Store

Option 1: Android

You can choose one of four return options for a mobile phone purchase, which are quite different.

Method 1: Uninstall the application

This is the easiest and fastest way to get a refund that not many people know about. All you have to do is uninstall the app from your phone immediately after purchase and wait some time for the automatic refund.

Read more: How to uninstall an app from the phone

Method 2: Market Adjustments

    1. Go to Google Play Market from your device.
    2. Open the application menu by tapping the three-bar button located in the upper left corner of the screen.
    3. Click on the tab "Bill"..
    4. In the window that opens, click on the button "Shopping history"..

  1. Here, select and click the application you want to return.
  2. Press the title that appears under the selected application "Refund payment"..
  3. A warning will appear stating that if you cancel the purchase, the application will be removed. Press "Yes"..

Method 3: Request Page

This method is suitable for those who want to accomplish the task more quickly, as it involves much less action.

  1. Open Play Market, find the application you want to return and go to its page. About the button "Opened". will be the inscription "Refund payment".which must be pressed.
  2. Confirm the refund of this purchase by tapping "Yes"..

Method 4: Contact the promoter

If for any reason you want to get a refund for a purchase made more than 48 hours ago, it is recommended that you contact the application developer.

  1. Go to Play Market and open the page of the desired application. Then scroll down the screen to the section «Communication with the promoter». and click on it.
  2. This will allow you to view the necessary details, including the email to use to request a chargeback. Remember that the email must include the name of the application, a description of the problem and that you want to revoke the payment.

Read more: How to send an email

Option 2: Browser on PC

If you use a PC, you can cancel your purchase in only one way: you just have to use any convenient browser to do so.

  1. Go to the official website of Google Play Market and click "Bill".found in the tab on the left.
  2. Click on the second tab "Orders history".
  3. There are three vertical dots to the right of the app you want to go back to - click on them.
  4. In the window that will open, you will see Report a problem., which must be pressed.
  5. Select an option from those offered, indicating the reason for the cancellation of the purchase.
  6. Briefly describe the problem and click Submit.. The reply will reach your registered email address in a few minutes.

You have been able to verify that there are enough options to cancel your purchase, so you can choose the one that suits you best. The main thing is not to leave things for later.

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