ITunes freezes when connecting iPhone: root causes of the problem

ITunes freezes when connecting iPhone: root causes of the problem


If you need to transfer information from a computer to an iPhone or vice versa, in addition to the USB cable, you will need iTunes, without which most of the required tasks will be inaccessible. Today we will see the issue where iTunes freezes when connecting iPhone.

The problem of iTunes freezing when connecting any of the iOS devices is one of the most common problems, which can be affected by various reasons. Next, we will consider the most common causes of this problem, which will allow you to get iTunes working again.

The main causes of the problem.

Reason 1: outdated version of iTunes

First of all, you need to make sure that you have an updated version of iTunes installed on your computer, which will ensure proper operation with iOS devices. We already talked about checking for updates on our site earlier, so if updates are found for your program, you will need to install them and then restart your computer.

How to update iTunes on computer


Reason 2: check RAM status

At the time of connecting the device to iTunes, the load on the system increases dramatically, as a result of which you may face the fact that the program may freeze.

In this case, you should open the "Device Manager" window, which can be accessed using the keyboard shortcut Ctrl + Shift + Esc . In the window that opens, you will need to close iTunes, as well as any other programs that consume system resources, but do not need them when working with iTunes.



After that, close the "Task Manager" window and then restart iTunes and try to connect your device to your computer.

Reason 3: problems with automatic syncing

When you connect your iPhone to your computer, iTunes activates an automatic sync by default, which includes transferring new purchases and creating a new backup. In this case, you need to check if automatic syncing is causing iTunes to freeze.

To do this, disconnect your device from your computer and then launch iTunes again. In the upper area of ​​the window, click the tab "Edit" and go to item "Settings" .



In the window that opens, go to the tab "Devices" and check the box next to the item "Prevent automatic syncing of iPhone, iPod and iPad devices" . Save your changes.


After completing this procedure, you will need to connect your device to your computer. If the freezing problem has disappeared without a trace, leave the automatic sync disabled for now, the problem is very likely fixed, which means that the automatic sync feature can be activated again.

Reason 4: Windows account problems

Certain programs installed for your account, as well as the specified settings, can cause problems with iTunes. In this case, you should try to create a new user account on the computer, which will allow you to check the probability of this cause of the problem.

To create a user account, open la window of Control panel , configure the settings for Small icons in the upper right corner and then go to the User Accounts section .


In the window that opens, select "Manage another account" .


If you are a Windows 7 user, in this window you can go to create an account. If you own an older Windows operating system, in the lower area of ​​the window, click the button «Add a new user» in the «Computer Configuration» window .


You will be taken to the "Options" window, where you must select «Add a user for this computer» , and then complete the creation of a new account.


With a new account, install iTunes on your computer and then authorize the program, connect your device to your computer, and check for the problem.

Reason 5: virus software

And finally, a much more serious reason for iTunes problems is the presence of viral software on the computer.

To scan the system, use your antivirus function or the special healing utility Dr.Web CureIt , which will allow you to scan the system for all kinds of threats with high quality, and then remove them in a timely manner.

Download the Dr.Web CureIt utility

If threats have been detected after the scan is complete, you will need to remove them and then restart your computer.

Reason 6: wrong iTunes work

This may be due to the action of antivirus software (which, we hope, you have removed), as well as other programs installed on the computer. In this case, to solve the problem, you will need to uninstall iTunes from your computer and do it completely; while uninstalling, grab other Apple programs installed on your computer.

How to Completely Uninstall iTunes from Computer

Once you finish removing iTunes from your computer, reboot the system and then download the new distribution of the program from the developer's official website and install it on your computer.

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