Problems with Skype: not accepting files

Problems with Skype: not accepting files

One of the most requested features of the Skype application is the function of receiving and transferring files. In fact, it is very convenient during a text conversation with another user, to immediately send him the necessary files. But, in some cases, there are bugs in this function. Let's find out why Skype doesn't accept files.

Hard drive overflowed.

As you know, the transferred files are not stored on Skype's servers, but on the hard drives of users' computers. So if Skype won't accept files, your hard drive may be overflowing. To check, go to the Start menu and select the "Computer" option.

Among the drives presented, in the window that opens, pay attention to the status of drive C, as this is where Skype stores user data, including received files. As a general rule, modern operating systems do not need to take any further action to see the total size of the disk and the amount of free space on it. If there is very little free space, you can delete other files that you don't need to receive files from Skype. Or clean the disk with a special cleaning utility, such as CCleaner.

Antivirus and firewall settings

With certain settings, an antivirus program or a firewall can block some of Skype's features (including file reception), or limit the omission of information in the port numbers that Skype uses. For the default ports, Skype will use the numbers 80 and 443. To find out the main port number, open the "Tools" menu and "Settings ..." one by one.

Then go to the "Advanced" section of the settings.

Then move on to the Connectivity subsection.

It is there, after the words "Use port", where the main port number of this instance of Skype appears.

Check that the mentioned ports are not blocked by an antivirus program or a firewall, and if so, open them. Also, make sure that Skype itself is not blocked by any of the apps mentioned above. As an experiment, you can temporarily disable the antivirus and see if Skype can accept the files.

Viruses in the system

A system virus infection can block file acceptance, even through Skype. At the slightest suspicion of a virus, scan your computer's hard drive from another device or flash drive with an antivirus utility. If an infection is detected, act according to the antivirus recommendations.

Skype settings have been messed up.

Also, the files may not be accepted due to a bug in Skype's internal settings. In this case, you must perform a restart procedure. To do this, we will have to delete the Skype folder, but first of all, we must end this program by closing it.

To get to the directory we want, we execute the "Execute" window. The easiest way to do this is to press Win + R on the keyboard. Enter in the window "% AppData%" without quotation marks and click "OK".

Once in the specified directory, look for the folder called "Skype". To be able to recover your data (especially your correspondence) later, do not just delete this folder, but change it whatever you want or move it to another directory.

Then start Skype and try to accept the files. On success, move the main.db file from the renamed folder to the newly created one. If it didn't work, you can do everything as it was, just return the folder to its original name, or move it to the original directory.

Problem with updates

You may also have trouble receiving files if you are not using the current version of the software. Update Skype to the latest version.

At the same time, there are occasional cases where, after updates, Skype lacks certain features. Similarly, the ability to download files may also be lost. In this case, you must uninstall the current version and install an older version of Skype that works. Don't forget to disable automatic update. After the developers have solved the problem, you can go back to using the current version.

In general, experiment with installing different versions.

As you can see, the cause of Skype not accepting files can be very different in nature. To resolve the problem, it is necessary to try all the above troubleshooting methods one by one, until the reception of files is restored.

We are glad that we were able to help you resolve the issue.

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