Skype issues: camera not working

Skype issues: camera not working

The highlight of Skype is that it offers video calling and web conferencing features. This is exactly what sets this application apart from most IP telephony and instant messaging programs. But what should I do if a user cannot see the webcam installed on a desktop or laptop? Let's find out how to solve this problem.

Driver problem.

One of the most common reasons why camera video is not displaying on Skype is a driver issue. They may be corrupted, due to some bug, or not available at all.

  1. To check the status of the drivers on your computer, you must go to "Device administrator".. To do this, open the window "Run".pressing a key combination on the keyboard Win + R. In the window that opens, type the expression "Devmgmt.msc" without the quotes, and then click "AGREE"..
  2. After that, it goes to Device Manager. In the window that appears, find the section Imaging devices. o "Sound, video and game devices". There must be at least one camcorder driver record within one of these sections. If there is no record, you should insert the installation disc that came with the camcorder into the drive and load the necessary drivers, or download them from the official site of the particular device manufacturer. If you don't know where to look and what to download, you can use special applications to find and install drivers.
  3. If the controller is listed but is marked with a cross, exclamation point, or other designation, it is not working properly. To check that the driver works, right-click on its name and from the list that appears, select "Properties"..
  4. The window that will open must have the following title "The device works normally.". If it says otherwise, there is probably a problem with the drivers.
  5. In this case, a new driver must also be installed, but the old one must first be uninstalled. To do this, click on the controller name in "Device administrator". right-click and from the context menu that appears, select "Delete"..
  6. After uninstalling, you can reinstall the driver.

The camera does not work.

However, if there is no problem with the drivers, a possibility that the Skype camera is not working could be a malfunction of the video device itself.

  1. To check, open any video player and, when its menu appears, select the option "Open device / camera". Different media players may have different names for this item.
  2. If, after that, the video player window shows the image from the camera, then there is nothing wrong with it, and we have to look for the problem in the Skype program itself, which we will talk about a little below. If, on the other hand, the video is not displayed and you have verified that there is nothing wrong with the drivers, it is likely that the problem is with the camera itself.

    First of all, make sure it is connected correctly. If there is no doubt that it is connected correctly, replace the camcorder with an equivalent one or have it serviced for diagnosis and repair.

Skype settings

If the camera and drivers are ok, then you should check the settings of Skype itself.

Camera settings in Skype 8 and above

First of all, let's look at the procedure for setting up the camera in the most modern versions of the program, that is, in Skype 8 and above.

  1. Click on the article "More" as three dots in the left area of ​​the program window. In the list that appears, select the item "Settings"..
  2. Then move around the position "Sound and video".
  3. A window will open with a preview of the image through the camera. Click on "Webcam Settings"..
  4. Make the optimal settings. If you don't know much about them, try changing just the values ​​and see how the image behaves in the Skype window. Pay special attention to the environment "Contrast".. If it's set all the way to the left, you're guaranteed not to see anything on the Skype screen, as it will be completely black. Therefore, you have to move the slider to the right. If you still achieve the desired effect, after completing the program setting, do not forget to press the key. "Apply". и "AGREE"..

Camera settings in Skype 7 and lower versions

Camera setup in Skype 7 follows a similar script. The only differences are in the program's interface and in the names of some elements.

  1. Open the program, click on the horizontal menu option "Tools".and select the section «Settings ...».
  2. Next, we go to the subsection "Video settings"..
  3. First, make sure Skype sees the video camera. Also, make sure the camera you are expecting video from is connected to Skype, and not to another camera if you have more than one on your PC or laptop. To do this, just look at the option next to «Select the camera »..
  4. If Skype recognizes the camera but doesn't display an image on it, click "Webcam Settings" button..
  5. In the camera properties window that opens, configure the settings following the same recommendations given above for Skype 8.

Reinstalling Skype

If none of the options described revealed the problem, and did not work, it is possible that the essence of the problem lies in the corruption of the files of Skype itself. Therefore, uninstall the current version of the program, and install Skype again, having previously downloaded it from the official site.

As you can see, the problems with playing video from the camera in Skype can be completely different in nature, both software and hardware. Or maybe they are simply caused by incorrect settings. Therefore, to fix the problem, the first thing to do is determine the cause of the problem.

We are glad that we have been able to help you with the problem.

Describe what has not worked for you.
Our specialists will try to respond as quickly as possible.

Has this article helped you?