Clearing error code 491 on the Play Store

Clearing error code 491 on the Play Store


The "Error 491" occurs due to the overflow of the Google system applications with a cache of various stored data when using the Play Store. When there is too much, it can cause an error when downloading or updating the following application. There are also times when the problem is an unstable internet connection.

Get rid of error code 491 on the Play Store

To get rid of "Error 491", you need to follow several steps one by one until it stops appearing. We will discuss them in detail below.

Method 1: check the internet connection

There are often times when the essence of the problem lies with the internet to which the device is connected. To check the stability of your connection, follow the steps below.


  1. If you use a Wi-Fi network, on the «Configuration» of the gadget, open Wi-Fi settings.
  2. The next step is to put the slider to sleep for a while and then turn it back on.
  3. Test the wireless network in any available browser. If the pages open, go to the Play Store and try downloading or updating the app again. You can also try using mobile internet; in some cases, this helps to resolve the problem with the error.

Method 2: clear cache and reset settings in Google services and Play Store

When you open the app store, various information is saved in the device memory for later fast loading of pages and images. All this data is hung as junk in the form of a cache, which must be deleted periodically. How to do this, read on.


    1. Go to «Configuration» of the device and open "Applications" .
    2. Search through installed apps "Google Play Services" .
    3. On Android 6.0 and later, open the Memory tab to navigate to the application settings. In older versions of the operating system, you will see the necessary buttons immediately.
    4. First touch "Clear cache" , Then in "Place management" .


  1. After that, touch "Delete all data" . A new window will display a warning about deleting all account and service information. Accept this by clicking "To accept" .
  2. Now, reopen the app list on your device and go to "Play store" .
  3. Here, repeat the same steps as with «Google Play services» , only instead of the button «Manage place» there will be "Restore" . Touch it, accepting in the displayed window by clicking the button "Remove" .

After that, restart your gadget and proceed to use the app store.

Method 3: delete an account and then restore it

Another way to solve the error problem is to delete the account and purge the cached data from the device at the same time.

    1. To do this, open the tab "Accounts" in the "Settings" .
    2. Select "Google" from the list of profiles registered on your device.
    3. Then select "Delete account" and confirm the action in the pop-up window with the corresponding button.
    4. To reactivate your account, follow the steps described at the beginning of the method up to the second step, and click on «Add account» .
    5. Then, in the proposed services, select "Google" .
    6. You will then see a page with the registration of a profile, where you must enter your email address and the phone number associated with your account. In the corresponding line, enter the data and touch "Following" to continue. If you do not remember your login information or want to use a new account, please click the appropriate link below.

Read more: How to register in Play Store

    1. After that, a line to enter a password will be displayed: enter it and then click "Following" .
    2. To complete your login, select "To accept" to confirm that you are familiar with the Terms of service of the services of Google and its Privacy Policy .

This step completes the recovery of your Google account. Now go to the Play Store and continue using their services as before, without errors.

Therefore, getting rid of "Error 491" is not that difficult. Follow the above steps one after the other until the problem is resolved. But if nothing helps, then in this case you will have to take drastic measures - return the device to its original state, as if it were from the factory. To learn more about this method, please read the article linked below.