Your PIN is not available in Windows 10 and Windows 11 – how do I fix it?

Your PIN is not available in Windows 10 and Windows 11 – how do I fix it?

The next time you turn on your computer or laptop, you may see the message “There is a problem. Your PIN code is not available. Click to reset your PIN." Sometimes clicking 'Set up your PIN' will allow you to re-create your PIN, but more often than not you'll return to the same window.

This step-by-step tutorial details what to do if your PIN isn't available to troubleshoot and sign in to Windows 10 or Windows 11.

Solution to the problem if the item “Login Settings” is displayed

If there's a "Sign-in settings" link below the message that your PIN isn't available, you can click it and then sign in with your Microsoft account password, as long as you remember it. If not, then we will also talk about how to reset the password below.

Once you've logged into Windows with a password, you can start troubleshooting the PIN problem. Recommended steps for the scenario in question:

  1. Right-click the Start button, select Run, type services.msc and press Enter.
  2. A list of services will open. In the list, find «CNG tap isolation». and double-click on the name of the service.
  3. If the service startup type is set to Disabled, switch to Manual, apply the settings and restart your computer – this should fix the problem and you don't need to use the steps below.
  4. If the service startup type is set correctly (Manual), try using System Restore Points on a date when the problem did not occur. See Windows 11 Restore Points instructions, Windows 10 Restore Points for more information.
  5. If there are no restore points available, there is another method: delete the contents of the system folder
    C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC

    but note that this will erase the PINs of all users on the computer. You won't be able to remove it in the browser, instead run the command prompt as administrator and enter the following commands in order:

    takeown /f C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /r /dy icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /grant administrators:F /t RD /S /QC:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc MD C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ Ngc /T /Q /C /RESET

    After deleting the contents of the folder and restarting your computer, you may be prompted to create your PIN again, or you may be prompted to manually create one in your account settings under Sign-in Options.

How to fix "PIN not available problem" error if login options are not showing

If the password instead of PIN login option is not available, you can use the following method to resolve the issue:

  1. On the lock screen, press the "Power" button that appears in the lower right corner, then hold down the Shift key and press "Restart".
  2. After restarting, you will be taken to the Windows 10 Recovery Environment or Windows Go to Troubleshoot – Advanced Settings.
  3. This is where I recommend trying the “System Restore” option first – if you have recovery points, you can quickly return your computer to a state where PIN login worked fine.
  4. If the above option did not work, open the “Command Prompt” item and enter the command regedit and press Enter.
  5. The registry editor will open. From there, select the section HKEY_LOCAL_MACHINEand then in the menu select “File” – “Load Bush” and specify the file path
    C: \ Windows \ System32 \ config \ SYSTEM

    Warning: The system drive letter may be different in the recovery environment, and there may be multiple drives that contain such a folder. Make sure the file is opened from the drive you actually have Windows installed on (you can tell by the size of the drive, for example).

  6. You will be prompted to name the loaded bush - name it whatever you like. This will result in a subsection within the HKEY_LOCAL_MACHINE registry hive with the name you specified.
  7. In this subsection, navigate to
    ControlSet001\Services\KeyIso

    and note the value of the parameter called Start in the right pane. If its value is different from 3, double-click the parameter, set the value to 3, apply the settings. If the value is already there, go to step 10.

  8. Select the registry subsection with the name you set in step 6, and then select “File” – “Download Bush” from the Registry Editor menu and confirm to download the changes made.
  9. Close the registry editor, command prompt and restart your computer – Windows 10 or Windows 11 PIN should work.
  10. If in step 7 the parameter value is already 3, you can close the registry editor and then delete the PIN at the command line using the following commands in order (change the drive letter C to the partition letter of the current system drive if necessary):
    takeown /f C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /r /dy icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /grant administrators:F /t RD /S /QC:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc MD C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ Ngc /T /Q /C /RESET

You can then close the command line and restart your computer. As a result, you will be prompted to sign in with a password or create a PIN immediately after entering your Microsoft account password.

Reset password, clear PIN code and change account to “Local”

If the above methods do not help you get into the system, or if you do not remember your Microsoft account password, you can use the LiveCD to reset the account password, converting it from a Microsoft account to a local account, which will disable automatically use the PIN for that account.

  1. Using any other computer, download the Sergei Strelec WinPE ISO image from sergeistrelec.ru and burn it to a flash drive, for example, using Rufus.
  2. Boot from the flash drive you created (you may need to disable secure boot in BIOS) on the computer where the PIN is not available, go to Programs WinPE – Reset Passwords in the Start menu and run the Windows Login utility Unlocker.
  3. In the list of accounts, right-click the account you cannot access and select "Reset Password" (to reset/clear password) or "Change Password" (to change password).
  4. A notice will appear telling you that this is a Microsoft account and will be converted to a local account; click OK.

After performing the above steps, you will get a message that the password has been successfully reset, you can close the utility and boot from a normal hard drive or SSD – without a password or with a password that you have set.

If creating a bootable flash drive in your current situation is not possible, there is another option: use the second method in the article How to enable a hidden administrator account in Windows 11 (it will also work for Windows 10), then log in in that account and from there perform user management to solve the problem.


Creative Stop All About Technology
A How To.